Making an Appointment
Our telephone lines are open from:
0800 - 18:30: Monday to Friday
You have the right to request an appointment with a preferred health care professional.
You are now able to book appointment via our online service, you will need a user name and password, please ask at reception for further information.
Let us know if more than one person in the family needs to be seen, as each patient requires a separate appointment. Also let us know if you have more than one issue to discuss with the nurse or GP. You may need to make additional appointments.
You can book to have a telephone consultation with a doctor. He or she will ring you on the telephone number you have given - usually at the end of morning or afternoon surgery.
If you wish not to disclose the nature of the problem, please advise the staff that it is personal.
It is recommended that any patient over 75 years of age, or any patient who has not seen a GP in the last 3 years, should request a medical.
Tell us if you are in a telephone box, we will ring you back.
Say immediately if your call is an emergency!
Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
Please make sure that you arrive on time for your appointment. If you are more than 10 minutes late for an appointment, you may be asked to re-book.
Once you arrive at the surgery you can either check in with the receptionist or use the self check-in which is very simple to use and is in different languages.
We can arrange interpretation and translation services in person or by telephone for patients who do not speak English. This is free. Please let us know if you need this service when booking your appointment.
Please notify the practice as soon as possible if you cannot attend an appointment. Missed appointments are a waste of time and resources of the practice which can be used for other patients. Appointments are in constant high demand. Missed appointments increase waiting time for all patients and reduces service availability and access for other patients.
Did Not Attend Policy
The Practice has a "Did Not Attend" policy for patients who fail to keep their GP/Nurse appointments.
Patients who fail to attend three appointments within a six month period will be contacted by letter indicating that they have been given a warning about their attendance. Fail to attend a further appointment will result in a formal warning letter stating, failure to attend another appointment the practice will contact the Health Authority and request that they to be removed from the practice list.