Making an Appointmentcircled_day

Our telephone lines are open from:

0800 - 18:30: Monday to Friday

You have the right to request an appointment with a preferred health care professional.

Please note:  All appointments with a GP are telephone appointments in the first instance.  The GP will arrange a further appointment with you if they need to see you face to face.

You are able to book a telephone appointment with a GP via our online service, you will need a user name and password, please ask at reception for further information.

Let us know if more than one person in the family needs to be seen, as each patient requires a separate appointment. Also let us know if you have more than one issue to discuss with the nurse or GP. You may need to make additional appointments.

The receptionist may ask you the reason for the appointment to ensure you are signposted to the most appropriate practitioner.  If you wish not to disclose the nature of the problem, please advise the staff that it is personal.

It is recommended that any patient over 75 years of age, or any patient who has not seen a GP in the last 3 years, should request a medical.

Tell us if you are in a telephone box, we will ring you back.

Say immediately if your call is an emergency!

Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.

Please make sure that you arrive on time for your appointment. If you are more than 10 minutes late for an appointment, you may be asked to re-book.


Improving access to primary care.  The Improving Access services offers pre-bookable, routine care appointments with GPs, nurses, health care assistants, pharmacists, physiotherapists and mental health workers at various sites across the East Riding of Yorkshire.  These appointments are available after 6.30 pm Monday-Friday and Saturday and Sunday mornings.  Please click here to be directed to the IA website.

Improving Access


We can arrange interpretation and translation services in person or by telephone for patients who do not speak English. This is free. Please let us know if you need this service when booking your appointment.

Missed Appointments

Please notify the practice as soon as possible if you cannot attend an appointment. Missed appointments are a waste of time and resources of the practice which can be used for other patients. Appointments are in constant high demand. Missed appointments increase waiting time for all patients and reduces service availability and access for other patients.

Did Not Attend Policy

The Practice has a "Did Not Attend" policy for patients who fail to keep their GP/Nurse appointments. 

Patients who fail to attend three appointments within a six month period will be contacted by letter indicating that they have been given a warning about their attendance. Fail to attend a further appointment will result in a formal warning letter stating, failure to attend another appointment the practice will contact the Health Authority and request that they to be removed from the practice list.

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